Support ticket
Customer panel
Our main channel for technical issues, invoices and payments. Your request and our replies are kept in the panel.
Open a ticketContact us
How can we help?
Support tickets are our main support channel: your request is recorded in the panel and you follow the replies there. For sales and quotes, send us an email.
- 24/7 support tickets
- English and Turkish
- Public status page
Support ticketFrom the customer panel
System statusstatus.dnstechcompany.com
Contact channels
Choose the channel that fits your topic; it reaches the right team fastest.
Sales and quotes
Fill in the form or email us about choosing a plan, business quotes and custom projects.
Sales formCannot log in
Opening a ticket requires logging in. If you cannot log in, write to this address.
Send an emailAbuse reports
Send reports of spam, phishing or unlawful content to this address.
Send a reportSales and quotes
Write to us
Fill in the form about choosing a plan, a business quote or your custom project; our team replies by email.
- Your message reaches [email protected].
- We reply to the email address you enter in the form.
- For technical support, open a ticket in the customer panel.
Company information
Legal contact and headquarters
DNS Tech Company LLC
530-B Harkle Road, STE 100Santa Fe, New Mexico 87505
USA Open in maps
- Company websitednstechcompany.com
- System statusstatus.dnstechcompany.com
- Hosting provider certificateBTK (Türkiye), certificate no. 2978
Our official addresses
We only email you from @dnstechcompany.com and @dnsbilisim.net addresses. If a message from any other address asks for payment or a password, report it to us with a support ticket.
Which channel for which topic?
| Topic | Channel | Note |
|---|---|---|
| Service issue, setup, technical question | Support ticket | Choose the service issues department. |
| Bank transfer notice, invoices and payments | Support ticket | Choose the payment notice department. |
| New service, choosing a plan, business quote | [email protected] | Existing customers can also open a ticket. |
| Cannot log in to the panel | [email protected] | Try resetting your password first. |
| Spam, phishing, unlawful content | [email protected] | Include message headers or addresses if you can. |
| General outage | Status page | Open a ticket if it affects you. |
How does a support ticket work?
- 1
Open your ticket
Choose the department in the customer panel and describe the issue and the related service. Attach a screenshot if needed.
- 2
Our team replies
Replies appear under your ticket, and you also get an email notification.
- 3
We resolve it together
We keep writing in the same ticket until the issue is solved; the history stays in the panel.
Frequently asked questions
Do you offer phone support?
We handle support and sales through written channels; we do not have a phone line. Written channels keep your request and our replies on record.
I cannot log in to the customer panel. What should I do?
First try resetting your password. If you still cannot log in, write to [email protected] from your registered email address.
Which languages can I write in?
You can write in English or Turkish.
How can I tell an email really comes from you?
We only email you from @dnstechcompany.com and @dnsbilisim.net addresses. Do not reply to a suspicious message; forward it to us with a support ticket.
Can I get a business quote?
Yes. Describe your needs at [email protected] and we will prepare a suitable service and quote.
Send us your question now
When you open a support ticket, you follow the replies in the customer panel and by email.
