Terms of Service

Version 2.0 · Effective: 12 November 2026 · Previous version: 28 December 2024 (two addresses updated on 12 November 2026)

1. Parties and formation of the agreement

1.1. These Terms of Service (the "Agreement") are between DNS Tech Company LLC ("DNS Tech Company", "we") and the individual or legal entity that opens an account or places an order in the customer panel (the "Customer").

• DNS Tech Company LLC is a limited liability company formed in the State of New Mexico, USA.
• Its address is 530-B Harkle Road, STE 100, Santa Fe, New Mexico 87505, USA.
• Its former trade name is DNS Bilişim.

1.2. The Agreement is formed when the Customer accepts it electronically at the order step, and it applies to all of the Customer's orders. With this acceptance, the Customer also accepts the future versions of the Agreement and its annexes that will be published on this page (Article 21). The following form part of the Agreement:

• the product details, price and billing period shown in the order;
• the Refund Policy;
• the Privacy Policy and Personal Data Notice;
• for Consumers, also the Pre-contract Information Form and the Distance Service Contract.

1.3. If the documents conflict, the following order applies:

1. For Consumers, mandatory law and the Distance Service Contract.
2. A written quote specific to the Customer.
3. This Agreement.
4. The product page.

1.4. Definitions:

• Consumer: A Customer who is a natural person acting for purposes outside a trade or profession.
• Business Customer: A Customer who is not a Consumer.
• Service: The hosting, cloud server, business email, private VPN, storage, DDoS protection, domain and other services provided under an order.
• Panel: The customer panel at musteri.dnsbilisim.net or at the new address we announce.
• Content: Any data, software and files that the Customer or its end users upload to, process in or transmit through the Service.

1.5. The Customer declares that:

• it is at least 18 years old and has legal capacity to contract;
• if it acts on behalf of a legal entity, it is authorized to bind that entity;
• the name, company name, address, tax details, email and telephone in the account are correct. Keeping them up to date is the Customer's responsibility.

2. Order acceptance and delivery

2.1. An order becomes final when payment is received and, where needed, when we approve it.

• To prevent abuse and fraud, we may request identity, company or payment verification.
• We may reject an order that is not verified or that we find risky, without giving reasons.
• The payment for a rejected order is refunded to the payment method used.

2.2. Delivery time:

• Automatically provisioned services are set up after payment confirmation. Manually approved services (e.g. cloud servers) are set up after approval.
• Delivery times are targets. They may extend up to 48 hours due to system errors, infrastructure providers or missing information from the Customer.
• For bank transfer and EFT payments, the time starts when the payment reaches our account.

2.3. The Service is deemed delivered when the access details are sent to the Panel and to the Customer's email address.

2.4. Locations, packages and capacity depend on availability. If the option in the order is not available at delivery, we offer the Customer an equivalent option. If the Customer does not accept, the payment is refunded.

3. Fees, invoicing and payment

3.1. Payment and currency:

• Fees are paid in advance.
• The currency is the one shown in the Panel and in the order (TRY, USD or EUR).
• For accounts in a currency other than TRY, amounts are calculated at the current rate in the Panel.

3.2. Renewal invoices and reminders:

• Renewal invoices are issued 30 days before the due date for domains and 10 days before for other services, and are sent by email.
• Reminders are for information. Not receiving them does not remove the obligation to pay.

3.3. Automatic payment with a saved card:

• For services set to this payment, the amount is charged to the card one day before the due date.
• If the charge fails, it is retried once a week for three weeks.
• Card details are stored by the payment institution, not by us.

3.4. Late payment:

• On the day after the due date, the Service is suspended and a late fee of 10% of the invoice amount is added to the invoice.
• If the invoice is not paid within 30 days of the due date, the Service is terminated. All data, including Content, is deleted irreversibly.
• Access to data is not guaranteed while the Service is suspended.

3.5. Taxes and charges:

• Unless stated otherwise, prices do not include taxes.
• Taxes, duties and withholdings arising from the payment in the Customer's country belong to the Customer, including any reverse-charge filing obligations.
• Payments are made without deduction. Bank, transfer and currency conversion charges belong to the Customer.

3.6. Payment disputes:

• If a payment is disputed, the related Service may be suspended.
• If the dispute proves unjustified, the fees and costs charged by the payment institution may be claimed from the Customer.
• The statutory rights of Consumers are reserved.

3.7. Account credit:

• Account credit is used for service payments.
• If a refund of the credit is requested, it is refunded to the payment method after charges are deducted.
• Promotional credit is not refunded.

4. Price changes

4.1. The price of a paid period does not change during that period.

4.2. A new price applies from the next period.

• The change is announced by email or in the Panel at least 30 days before the invoice for the new period is issued.
• A Customer who does not accept the new price may cancel the service at the end of the period.
• A Customer who does not cancel is deemed to accept the new price.

5. Cloud server traffic and overage charges

5.1. Included traffic:

• Each Cloud Server package includes a monthly traffic allowance.
• The allowance is the amount shown on the order page for the package and the selected location.
• Only outgoing traffic from the server is counted.

5.2. Billing period:

• Traffic is calculated per calendar month, from 00:00 on the first day to 23:59 on the last day (UTC).
• Unused traffic does not carry over to the next month.

5.3. Overage charge:

• 1 TB is 1024⁴ bytes.
• The overage is rounded to two decimal places. Overage below 0.01 TB is not charged.

5.4. Traffic is measured with the counters of the infrastructure that runs the service. The Customer may request the measurement for a month through a support ticket. Objections to the measurement must be made by support ticket within 15 days of the date of the invoice that contains the overage line.

5.5. Overage invoicing:

• The overage charge is calculated after the month ends and added as a separate line to the next invoice.
• For accounts in a currency other than TRY, the amount is converted at the Panel rate on the day of calculation.
• Overage incurred during a month is charged even if the Service is suspended, cancelled or ends during that month.

5.6. Traffic warning emails are for information. Not receiving them does not affect the charge. The overage charge does not lift the ban on usage that harms the network or other customers (Article 7).

5.7. Changes to the overage charge are announced at least 30 days in advance and apply from the first full month after the announcement.

6. Term, renewal and cancellation

6.1. The Service is provided for the selected period (monthly, yearly, etc.). Unless the Customer cancels, it renews automatically for the same period.

6.2. Cancellation by the Customer:

• The Customer may cancel the Service at any time by submitting an "end of billing period" cancellation request in the Panel.
• The cancellation takes effect at the end of the period. No refund is given for the remaining time; the Refund Policy is reserved.
• If the cancellation request is made after the renewal invoice is issued, that invoice is cancelled.

6.3. Domain renewal:

• Automatic renewal is on by default for domains. The Customer can turn it off in the Panel.
• Recovery of an expired domain is subject to the rules and fees of the registrar and the registry.

7. Acceptable use

7.1. The Services may not be used for:

• unlawful content or activity;
• infringement of copyright, trademarks and other intellectual property rights;
• any material involving child abuse;
• phishing, fake websites, fraud and identity theft;
• hosting or distributing malware;
• unsolicited bulk email (spam) and unauthorized commercial electronic messages;
• DDoS, botnets, unauthorized port scanning, brute-force or unauthorized access attempts;
• operating an open proxy, open mail relay or Tor exit node;
• cryptocurrency mining;
• content that promotes violence or hatred;
• any use that causes our IP addresses to be blacklisted or that affects our network, our infrastructure providers or other customers.

7.2. Shared hosting (Plesk Hosting, WordPress Hosting, business email):

• Package limits (disk, traffic, number of files, email sending limit) may not be exceeded.
• Server resources must be used fairly.
• The service may not be used as a file archive, backup store or file distribution space.
• Continuously running background processes (IRC, game servers, torrents, live streaming, chat servers) may not be run.
• Scheduled tasks may not run more often than every 15 minutes.
• For excessive resource use, a warning is given first. If the problem continues, temporary limits or suspension may apply and a package upgrade may be required.

7.3. Cloud servers are an unmanaged (self-managed) service:

• Administrator access, operating system and software updates, and security are the Customer's responsibility.
• We may disconnect a compromised or abused server from the network, with notice to the Customer or, in an emergency, without notice.

7.4. The private VPN service may only be used by the Customer and the persons it authorizes. It may not be used for unlawful purposes. Connection logs may be kept as required by law.

7.5. What we may do in case of a violation:

• We may suspend the Service, remove the related Content or terminate the Service.
• In cases of security, legal obligation, spam and harm to the network, we do this without prior notice.
• Reasonable costs we incur to investigate, clean up and remove blacklistings may be charged to the Customer.

8. Customer responsibilities

8.1. Account security:

• Protecting the Panel and service passwords is the Customer's responsibility. We recommend enabling two-factor authentication.
• Actions performed with the Customer's account are deemed to be performed by the Customer.

8.2. The Customer is responsible for the security and updating of the software and applications it installs.

8.3. Content and end users:

• The Customer is responsible for the Content and for the actions of its own end users or customers.
• If it provides the Service to third parties, supporting them and ensuring that they comply with this Agreement is the Customer's duty.

8.4. Obtaining the permissions, licenses and legal grounds required for the Content belongs to the Customer.

9. Content and intellectual property

9.1. The Content belongs to the Customer. The Customer grants us permission to host, copy (including backups) and transmit the Content to the extent needed to provide the Service.

9.2. The Panel, our software, our trademarks and our documentation belong to us or our licensors. Third-party software (e.g. the control panel, security software) is subject to its own license terms.

9.3. We have no obligation to review Content in advance. We access Content only in these cases:

• the Customer's support request;
• security;
• abuse investigation;
• a legal obligation.

10. Support

10.1. Support channel:

• Support is provided through support tickets opened in the Panel. There is no phone support.
• "24/7 support" means that tickets are received at any time of day and answered in order of priority. It is not a response time commitment.

10.2. Scope of support:

• The scope is delivery of the Service in working order and problems caused by our infrastructure.
• Configuration inside the operating system, software installation and application errors are out of scope. We may do these if we choose, for a fee or free of charge.

10.3. Support operations and migrations:

• The risk of operations and site migrations performed at the Customer's request lies with the Customer.
• The Customer must take a copy of its data before the operation.
• No time is guaranteed for migrations.

10.4. In case of insults, threats or harassment towards our staff, the support channel may be restricted. If repeated, the Service may be terminated under Article 17.2.

11. Availability and service credits

11.1. The availability target is 99% per month:

• For Plesk Hosting, WordPress Hosting and business email: the service itself.
• For cloud servers, private VPN, storage and DDoS protection: the network and infrastructure. The Customer's operating system and applications are excluded.

11.2. Calculation:

• Availability is calculated per calendar month.
• Downtime is the time during which the Service is completely unreachable for a reason caused by our infrastructure.
• Our monitoring records are the basis for measurement. The status page at status.dnstechcompany.com is for information.

11.3. The following do not count as downtime:

• planned maintenance announced in advance, and short restarts on Sundays between 04:00 and 06:00 (Turkey time);
• emergency security interventions;
• problems caused by the Customer, by Content or by attacks targeting the Customer;
• third-party network, DNS, domain registry or registrar problems;
• periods of suspension;
• force majeure.

11.4. Service credits are calculated on the monthly fee of the affected Service (for yearly services, 1/12 of the yearly fee):

• Credits are added to the account balance and cannot be exchanged for cash.
• Credits in a month cannot exceed the monthly fee of the affected Service.

11.5. Claiming credits:

• Credits must be requested by support ticket within 30 days after the month ends.
• A Customer with an overdue invoice cannot receive credits.

11.6. Service credits are the Customer's sole and exclusive remedy for downtime. Mandatory provisions of law are reserved.

12. Backups and data loss

12.1. Keeping an up-to-date backup of its data outside the Service is the Customer's responsibility.

12.2. Backups we take to recover our infrastructure are not a commitment to the Customer. We have no obligation to restore; where possible, we may restore on request.

12.3. Paid backup and snapshot add-ons are provided with reasonable care, at the frequency and retention period stated in the order. If a backup cannot be taken or restored, our liability is limited to a refund of that month's add-on fee.

12.4. When the Service is terminated, its backups are also deleted.

13. Personal data

13.1. We are the data controller for account, billing, support and communication data. This data is processed under the Privacy Policy and Personal Data Notice.

13.2. For personal data in the Content, the Customer is the data controller and we are the data processor. We:

• process this data only to provide the Service and within the framework of the Agreement and the Panel settings;
• ensure that our staff process it under a duty of confidentiality;
• protect it with appropriate technical and organizational measures;
• delete it when the Service ends.

When we become aware of a data breach affecting the Content, we notify the Customer without undue delay.

13.3. Sub-processors and service location:

• The Customer gives us general authorization to use sub-processors that provide us with infrastructure, email delivery, content delivery and security, and payment services. Current sub-processor categories are provided on request.
• The Service runs in the location the Customer selects in the order: Germany, Finland, USA, Singapore; for private VPN, Türkiye, Europe or America.

13.4. For personal data in the Content, the Customer declares that it has:

• given the required notices;
• secured the legal grounds;
• met the conditions for transfer to the selected location (e.g. the safeguards in Article 9 of Turkish Law No. 6698).

14. Confidentiality

14.1. The parties keep confidential the information they learn under the Agreement that is clearly confidential.

14.2. This obligation does not cover:

• information that is public;
• information already known to the party;
• information obtained independently;
• information that must be disclosed by law.

14.3. The obligation continues for 2 years after the Agreement ends.

15. Requests from authorities and hosting provider obligations

15.1. Requests and orders:

• We comply with lawful requests and orders of competent courts and authorities in Türkiye, the USA and the countries where the service runs.
• Unless the law prohibits it, we inform the Customer.

15.2. Our obligations as a hosting provider in Türkiye:

• When unlawful content is reported, we remove the content or block access to it.
• We keep traffic data for the period required by law.

15.3. Rights holders may send infringement notices to [email protected].

16. Disclaimer of warranties

16.1. Except as written in this Agreement and on the product page, the Service is provided "as is", without any express or implied warranty. In particular, we do not warrant:

• uninterrupted operation;
• error-free operation;
• fitness for a particular purpose;
• that no security breach will occur.

16.2. The statutory rights of Consumers regarding defective services are reserved.

17. Suspension and termination

17.1. We may suspend the Service in the following cases. We do so with notice; in an emergency, without notice.

• violation of Article 7;
• a security risk;
• a request from an authority;
• late payment or a payment dispute;
• failure to complete a requested verification;
• false account information.

17.2. Termination for cause:

• If a reason for suspension other than late payment is not remedied within 7 days, we may terminate the Agreement. For late payment, Article 3.4 applies.
• In case of a serious or repeated violation, termination may be immediate.
• In these cases no refund is given for the remaining period. The statutory rights of Consumers are reserved.

17.3. We may also end the Service without cause. In that case we:

• give at least 30 days' notice;
• refund, on a pro-rata basis, the fees paid in advance for the unused period.

17.4. If we discontinue a product, we:

• notify the Customer at least 30 days in advance;
• offer a move to an equivalent package or refund the unused period on a pro-rata basis.

17.5. On termination, the Content and its backups are deleted. Taking its data in advance is the Customer's responsibility. We have no obligation to keep data after termination.

18. Limitation of liability

18.1. We are not liable for:

• indirect damages and lost profits;
• loss of revenue, data or reputation;
• business interruption;
• claims of third parties.

18.2. Our total liability for all claims is limited to one month's fee for the affected Service. For services paid yearly or for several years, this amount is the monthly equivalent of the period fee (1/12 of the yearly fee).

18.3. These limits do not apply to:

• our intent or gross negligence;
• damage to life and bodily integrity;
• other cases in which mandatory law does not allow liability to be limited.

18.4. A Business Customer must notify us in writing within 30 days of becoming aware of the event that caused the damage.

19. Indemnification

19.1. The Customer protects and indemnifies us, our managers and our employees against obligations arising from:

• claims: third-party claims arising from the Content, a violation of Article 7, the actions of its end users or a violation of law;
• penalties: administrative fines;
• costs: reasonable attorney's fees and legal costs.

19.2. A Consumer's obligation to indemnify is limited to damage caused by its fault.

19.3. When we become aware of such a claim, we notify the Customer. We may choose to conduct the defense ourselves.

20. Force majeure

20.1. A party is not liable if it cannot perform an obligation due to events beyond the parties' control. These events include:

• failure of an infrastructure provider;
• cyberattacks;
• power or communication outages;
• decisions of authorities;
• epidemics;
• war;
• natural disasters.

20.2. If force majeure lasts longer than 60 days, the parties may terminate the Agreement. The unused part of fees paid in advance is refunded.

21. Changes

21.1. We may update this Agreement and its annexes.

21.2. The current version is published on this page with its version number and effective date. It takes effect for all Customers when published. No separate notice is required.

21.3. The Customer accepts that:

• it follows updates on this page;
• continuing to use or renew the Service after publication means that it accepts the current version.

A Customer who does not accept the current version may cancel its Service under Article 6.2.

21.4. Article 4 applies to price changes. The mandatory statutory rights of Consumers are reserved.

22. Notices

22.1. Notices to us:

• are made by support ticket or to [email protected];
• formal notices may also be sent to the address in Article 1.1.

22.2. Notices to the Customer:

• are made to the email address in the account or by an announcement in the Panel;
• a notice sent to a Business Customer is deemed given when sent;
• the Customer must keep its email address up to date and follow announcements.

23. Assignment

23.1. The Customer may not assign the Agreement without our written consent.

23.2. We may assign the Agreement in these cases:

• a merger or acquisition;
• a transfer of assets;
• an assignment to a group company.

We may also use subcontractors for part of the service.

24. Records

The following records of ours are accepted as evidence unless proven otherwise:

• Panel records;
• server and network logs;
• emails;
• payment records.

25. Domains

25.1. Domains are registered through an accredited registrar. Registration is subject to:

• the rules of the relevant domain registry and the registrar;
• for extensions such as .com and .net, ICANN rules;
• for .tr extensions, TRABİS rules.

25.2. Registration and WHOIS data:

• The data required for registration is passed to the registry and the registrar.
• WHOIS data may be published according to the applicable rules.

25.3. The Customer is responsible for domain disputes and for keeping track of domain renewals.

25.4. Fees and liability:

• The fee for a domain that has been registered, renewed or transferred is not refunded.
• Our liability regarding a domain is limited to the fee paid for that domain.

26. Governing law and jurisdiction

26.1. For Consumers resident in Türkiye:

• the mandatory provisions of Turkish Consumer Protection Law No. 6502 and related legislation apply;
• the Consumer may apply to the consumer arbitration committee and the consumer court of its place of residence.

26.2. For Business Customers:

• The Agreement is governed by the laws of the State of New Mexico, USA.
• The courts of Santa Fe, New Mexico have exclusive jurisdiction over disputes.
• DNS Tech Company may also apply to the courts and enforcement offices of the Customer's place of residence to collect its receivables and for interim relief.

27. Miscellaneous

27.1. If a provision is invalid, the other provisions are not affected. The invalid provision is deemed replaced by the valid provision closest to its purpose.

27.2. Not exercising a right does not mean that the right is waived.

27.3. We may end services provided free of charge or at a discount under a sponsorship or campaign when the campaign ends or with 30 days' notice.

27.4. The Turkish text of this Agreement is binding. Translations are for information.

27.5. The Agreement and its annexes are the entire agreement between the parties. Correspondence before the order does not replace the Agreement.