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Pre-contract Information and Distance Contract

Information given to consumers before ordering, and the distance service contract.

  • Last updated:
  • About 2 min read
  • Version 2.0
English translation

This is an English translation provided for convenience. The Turkish version is binding; if the two differ, the Turkish version prevails.

Pre-contract Information and Distance Contract

A. Pre-contract Information Form

1. Seller

  • Name: DNS Tech Company LLC.
  • Address: 530-B Harkle Road, STE 100, Santa Fe, New Mexico 87505, USA.
  • Email: [email protected].
  • Telephone: We do not have a phone line. You can reach us by email or by a support ticket in the customer panel.
  • Web: musteri.dnsbilisim.net.

2. Service

  • Service and package: The service, package features and location shown in the order summary and in the order confirmation email.
  • Term: The period you select in the order (monthly, yearly, etc.). Unless cancelled, the service renews automatically for the same period.
  • Total price: The amount and currency shown in the order summary. Unless stated otherwise, no tax is added to prices.
  • Payment: The payment method you select in the order. Payment is made in advance.
  • Additional charges:
    • Late payment: on the day after the due date the service is suspended and a 10% late fee is added.
    • Traffic overage: on cloud servers, usage above the included traffic is charged per TB (Terms of Service Article 5).
  • Performance: The service is set up electronically after payment confirmation. Access details are sent to the panel and to your email address. For manually approved services, setup takes place after approval.

3. Right of withdrawal

This contract carries no right of withdrawal. The service is performed electronically, instantly and with your approval, before the withdrawal period ends (Turkish Distance Contracts Regulation, Article 15(1)(ğ) and (h)). Domain, SSL and license registrations also cannot be reversed.

For Plesk Hosting and WordPress Hosting, a 7-day money-back guarantee is given voluntarily. Its conditions are on the Refund Policy page.

4. Complaints and remedies

  • You can send complaints by support ticket or to [email protected].
  • You can apply to the consumer arbitration committee or the consumer court of your place of residence, within the monetary limits announced each year.

5. Other

Your personal data is processed under the Privacy Policy and Personal Data Notice. The Terms of Service and the Refund Policy apply to the service.

B. Distance Service Contract

Article 1 – Parties.

  • Seller: DNS Tech Company LLC (details in A.1).
  • Buyer: The Consumer who places the order and whose details are in the account in the customer panel.

Article 2 – Subject. Provision of the service that the Buyer orders electronically and that is shown in the order summary, and the rights and obligations of the parties.

Article 3 – Price and payment. The amount, currency and payment method shown in the order summary. Articles 3 and 4 of the Terms of Service apply to renewals.

Article 4 – Performance. The service is set up electronically after payment confirmation.

Article 5 – Right of withdrawal. Because the service is performed instantly with the Buyer's approval, there is no right of withdrawal (Turkish Distance Contracts Regulation, Article 15(1)(ğ) and (h)). The Buyer acknowledges having been informed about this at the order and approving that the service starts immediately.

Article 6 – Other provisions. For matters not covered by this contract, the Terms of Service, the Refund Policy and the Privacy Policy apply. The mandatory provisions of consumer law are reserved.

Article 7 – Disputes. The Buyer may apply to the consumer arbitration committee or the consumer court of its place of residence.

Article 8 – Effect. This contract is formed when the Buyer gives approval at the order. The order details are sent to the Buyer in the order confirmation email and kept in the panel. The current text of this contract and of the Pre-contract Information Form is published on this page.

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