Skip to content

Company

Refund Policy

7-day money-back guarantee on yearly web hosting plans, and the refund process.

  • Last updated:
  • About 2 min read
  • Version 2.0
English translation

This is an English translation provided for convenience. The Turkish version is binding; if the two differ, the Turkish version prevails.

Refund Policy

Version 2.0 · Effective: 12 November 2026 · Previous version: 1 November 2026

This policy governs cancellations and refunds for the services sold by DNS Tech Company LLC ("we"). It forms part of the Terms of Service. Definitions (Consumer, Business Customer, Service) are as in the Terms of Service.

1. Right of withdrawal (Consumers)

1.1. Our services start to be performed electronically immediately after payment confirmation.

1.2. Under Article 15(1)(ğ) and (h) of the Turkish Distance Contracts Regulation, the right of withdrawal cannot be exercised for these services:

  • services performed instantly in electronic form;
  • services whose performance starts, with the Consumer's approval, before the withdrawal period ends.

At the order, the Consumer approves that the service starts immediately and acknowledges having been informed that there is no right of withdrawal.

1.3. Domains, SSL certificates and software licenses are performed at registration or delivery and cannot be reversed. They also carry no right of withdrawal.

1.4. The statutory rights of Consumers regarding defective services are reserved.

2. 7-day money-back guarantee

2.1. The guarantee applies to the first yearly order of Plesk Hosting and WordPress Hosting packages. It is not a statutory right but a guarantee we give voluntarily.

2.2. Time limit:

  • The request must be made within 7 calendar days from the date the service is set up.
  • The request is made by support ticket. No reason is required.

2.3. The guarantee does not apply to:

  • renewals, package upgrades and add-on payments;
  • a Customer who has used this guarantee before, or another account belonging to the same person or company;
  • promotional orders (packages bought with a discount code or at a campaign price below the list price);
  • services suspended or terminated for a violation of the Terms of Service;
  • orders suspected of abuse.

2.4. Deducted from the refund amount:

  • the price of domains, SSL certificates and licenses bought with the package;
  • payment institution and bank charges.

2.5. When the refund is accepted, the service is terminated and the Content is deleted.

3. Non-refundable payments

The following payments are not refunded. Section 4 is reserved.

3.1. Services:

  • cloud servers;
  • private VPN servers;
  • DDoS protection;
  • storage space;
  • Nextcloud cloud storage;
  • business email.

3.2. Registrations and licenses:

  • domain registration, renewal and transfer;
  • SSL certificates;
  • software licenses.

3.3. Other payments:

  • setup, migration, configuration and custom work;
  • traffic overage charges;
  • late fees;
  • the remaining time of a started period (services cancelled at the end of the billing period).

4. When we end the service

In the following cases we refund, on a pro-rata basis, the fees paid in advance for the unused period:

  • ending the service without cause (Terms of Service Article 17.3);
  • discontinuing the product (Article 17.4);
  • force majeure lasting more than 60 days (Article 20.2).

Other than in these cases, no refund is given for services ended for a violation of the Terms of Service. The statutory rights of Consumers are reserved.

5. How refunds are made

5.1. To whom and how:

  • Refunds are made to the payment method used. Card payments are refunded to the card.
  • Bank transfer and EFT payments are refunded to a bank account held by the same person or company as the account holder.
  • At the Customer's request, the refund can also be made as account credit.

5.2. Currency:

  • Refunds are made in the currency of the payment.
  • Any difference due to exchange rates belongs to the Customer.

5.3. Time:

  • The refund is processed within 15 business days from its approval.
  • The time for the amount to reach the account depends on the banks and payment institutions.

6. Payment disputes

For a payment dispute (chargeback) made without using this policy, Article 3.6 of the Terms of Service applies. The statutory rights of Consumers are reserved.

7. Updates

This policy is updated under Article 21 of the Terms of Service. The current version takes effect when published on this page.

8. Requests

Cancellation and refund requests are made by support ticket in the Panel. A Customer who cannot access the Panel can write to [email protected] from the email address registered in the account.

Back to top